Shipping & Returns
Delivery Information and costings for Top Furniture NZ Ltd
Purchasers of our furniture are welcome to come and pick up their goods in Mount Maunganui. Alternatively you can arrange your own shipping company to come and collect the items for you. If you wish to research your own delivery costs, we will be happy to work with your choice of provider. Please bear in mind that we use reputable mostly national delivery companies.
We are however always happy to get you the best quote we can for delivering your furniture, although it will of course be at your expense.
Once you have decided on the items you would like to purchase. You may purchase directly on line through this website or through our Trade-Me site.
We will always do our very best to accommodate you.
Return & Exchange Policy
Top Furniture NZ Ltd 12 Month Guarantee, Returns Policy, Damage by Carrier, Final Note.
12 Month Guarantee
All of our furniture is sourced from reputable overseas manufacturers who provide excellent quality furniture. We are so pleased with the workmanship of our manufacturers that we offer a 12 month guarantee against any faults that are not caused by the day to day use of the item(s). All of our Oak Furniture, Mixed Wood Furniture, including the Bi-Cast leather padding on our seats, is covered by this same guarantee unless we have graded the item as a Second.
Seconds all have damage or defects to a varying degree, sometimes these are caused in transit, from overseas to NZ, which may or may not have been repaired. We will detail all known defects prior to sale, and therefore all 'seconds' are sold as seen, with a 180 Day guarantee. Defects are not covered by this guarantee. We therefore advise all customers to view items in this category to satisfy themselves that they are happy with what they see prior to purchase. In general, we have found that customers are happy to accept a defect or minor damage for a good reduction in price, according to their taste. Buying a 'second' is a great way to purchase a good piece of furniture at a heavily discounted price. Unless stated otherwise - all of our seconds are fully functioning pieces of furniture. These are the conditions under which you purchase any furniture classed as a second.
Our Returns Policy
You may return your goods within 7 days of receipt at your own expense in perfect condition. The goods must also be in their original packaging so that the goods are available for resale. If you return goods damaged or with damaged packaging then we reserve the right not to refund.
As packaging of our goods is critical for both safe transport and resale, Top Furniture NZ Ltd reserves the right to charge a 10% restocking fee if the packaging is damaged.
We always endeavour to be fair and flexible with our customers, and will always strive to reconcile any genuine complaints.
If you receive faulty items from us, or goods that do not match the items description, then Top Furniture NZ Ltd will offer a replacement item at our own expense, within 30 days of being notified.
Damage by the Carrier
In the unlikely event you receive any goods that are damaged please mark the delivery invoice/note accordingly. It is better that you e-mail us if possible, immediately (as well) so that we have a dated record of all/any correspondence to do with your claim.
If the carrier is responsible for the damage (or you suspect they might be) then we obviously need to register a claim immediately, so any digital photos you are able to take will help.
We do endeavour to work hard to resolve any claims as quickly as possible, so anything you are able to do to assist us is appreciated.
A Final Note
If you do have any problems at all with your goods, then Top Furniture NZ Ltd will do all that we are able to resolve genuine issues. We operate a high degree of integrity when dealing with customers and appreciate your custom.
If for any reason Top Furniture NZ needs to replace your item and an identical item isn't currently in stock, then we will endeavor to come to a fair and reasonable arrangement as quickly as possible with you. Furniture designs and lines change constantly and sometimes we may only stock one or two to trial extra large items or speciality items.